Frequently Asked Question

General Questions

Can RollingCart order in an item that does not appear for sale on this website?

All products available for pre-order will clearly display a Pre-order now button and the estimated date of the items being restocked. Please scroll down to the bottom of the page to find out more about pre-orders. Unfortunately, we are unable to special order in products for customers which we do not stock. If an item is showing as being out of stock we will normally have more arriving within a few days, click on the notify me button next to the item to have our system notify you once it is back in stock.

I have an issue with an eBay order, can you help?

If you have made a purchase on eBay please contact us via your eBay account for the fastest response.

Can I contact you via phone?

We operate online, our margins are low and as a result, we do not have customer support or can accept orders via phone. However, you can reach us on Contact Us.

Can I cancel, update or edit my order?

Please contact RollingCart here with your order number for assistance and we will try to help you as soon as we can. 

I have only received part of my order and some items are missing?

The items in your order may have come from different warehouses depending on where our stock is located. Please check your order dispatch notification email which should indicate multiple tracking numbers which will allow you to locate your remaining parcels.
If this is not the case please contact RollingCart here with your order number.